The brand new Google Pixel 6 pair is plagued by unresponsive fingerprint scanners. The optical under-display sensor on both phones has been criticized for being slow and unreliable by users across the web but Google doesn’t seem to think it’s a problem. An official statement by the Made by Google Twitter account claims the “enhanced security algorithms” are to blame as they may take longer to authenticate users’ fingerprints.
We’re sorry for the hassle. The Pixel 6 fingerprint sensor utilizes enhanced security algorithms. In some instances, these added protections can take longer to verify or require more direct contact with the sensor. Try troubleshooting steps: https://t.co/uTbifE5Uyo. Thanks. ^Levi
— Made By Google (@madebygoogle) November 6, 2021
The tweet also offers a support page link where users can follow a step-by-step solution to ensure their fingerprint scanner is working optimally. The scanners on Pixel 6 and 6 Pro also made headlines last week as it became evident that each fingerprint scanner is tied to the phone’s motherboard, making screen repairs that much more difficult.