3 reasons devops must integrate agile and ITSM tools

Many organizations follow devops principles and want to transform into devops cultures. Some of the key practices include version control, continuous integration and delivery (CI/CD), infrastructure as code (IaC), applying machine learning in operations (AIops), and continuous testing. More advanced teams also focus on continuous planning, architecting cloud-native applications, developing microservices, controlling code with feature flags, promoting shift-left security practices, establishing service-level objectives, managing error budgets, and becoming more data driven.

These practices help transform two primary IT functions of a devops organization: development (building new applications and releasing quality enhancements frequently) and operations (ensuring the reliability and performance of business systems, databases, and applications).

Many organizations extend devops to devsecops and include security as an equal partner. With devsecops, the three primary IT practices must balance the speed, agility, and innovation businesses need to compete today with the reliability, security, and performance required for business operations.

Devops collaboration requires agile and ITSM tool integrations

Devsecops practices alone don’t cement the collaboration required to bring development, operations, and security functions together to meet these objectives. It requires implementing, tracking, and measuring workflows that span these functions.

For many organizations, these workflows bring together agile methodologies used by development teams, including scrum and kanban, with IT service management (ITSM) practices managed by ops, including request management, incident management, problem management, change management, and maintaining a configuration management database (CMDB).

Yet, many IT organizations fail to integrate their agile and ITSM tools.

Copyright © 2021 IDG Communications, Inc.

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