Apple gives in on right-to-repair


Apple today unveiled a Self Service Repair program that will enable customers to perform their own repairs using genuine Apple parts and tools. The program will be available early next year in the US and expand to additional countries throughout 2022.

Apple will begin by offering parts, tools, and manuals to individual owners of the iPhone 12 and iPhone 13 beginning next year. Customers will be able to use parts to fix the mobile-phone display, battery, and camera to begin with. The ability to perform repairs on additional iPhone features will be available later in the year.

The iPhone program will quickly be followed by a similar one for Mac computers featuring M1 chips, according to Apple.

“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” Apple COO Jeff Williams said in a blog post. “In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”

Until now, access to genuine Apple parts, tools and manuals had been reserved for some 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers.

“This is a VERY BIG DEAL, as Apple has been adamant over the years that only they (or select authorized companies) were good enough to repair apple products,” Jack Gold, president and principal analyst at J. Gold Associates, said via email in response to questions from Computerworld.

Copyright © 2021 IDG Communications, Inc.





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