Microsoft has confirmed that it has blocked the availability of the recent Windows 11 July Patch Tuesday update (KB5101650) on Dell PCs, after Dell reported a number of issues including unexpected shutdowns, overheating, poor performance, and more caused by the preview update that released before it.
The KB5101650 began rolling out on July 14, and includes a number of quality of life improvements and fixes. For most users, this update is issue free, but Dell PCs will find that the update is not available for them currently.
“A limited number of Dell devices might display a yellow exclamation point in Device Manager next to the Intel Innovation Platform Framework Processor Participant driver. These devices can potentially experience unexpected shutdowns, poor performance, increased heat, and battery drain.”
This issue applies to both the KB5101650 update that rolled out on July 14, and the optional preview update KB5095093 that rolled out on June 23, on either Windows 11 version 24H2 or 25H2. Dell PCs running either of these updates and experiencing issues should roll back.
The bug in question appears to be caused by the new Windows USB-C Connection Manager interface, with the Intel Innovation Platform Framework Processor Participant driver no longer functioning as intended. “This issue was reported by Dell during testing and identified as an incompatibility between the Intel driver and the new Windows USB-C Connection Manager interface.”
Microsoft says that it’s working on a fix, and will release a resolution for the PCs that are impacted by this issue soon. The good news is that it appears Microsoft was aware of the problem right away, as the July 14 update was blocked on Dell PCs right out of the gate.
Unfortunately, there was no immediate block on the optional update that released on June 23, meaning some devices may have installed the update that is causing problems. The best course of action in that situation is to simply roll-back to the previous update.
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