Employee experience
ServiceNow EmployeeWorks, the previously announced “conversational front door for the enterprise”, is now generally available. In addition, ServiceNow announced Otto, an AI assistant that unifies Now Assist, Moveworks, and AI Experience, and operates across the enterprise.
“Rather than living inside a single application, ServiceNow Otto sits across the entire enterprise, understanding intent, routing work to the right agent, and executing it to completion,” the company said. “Employees, customers, and support teams talk, chat, search, browse, analyze, and build. ServiceNow Otto is designed to handle the rest, adapting to each employee’s role and location without requiring them to know which system handles their request. Actions are governed by AI Control Tower, which can log each AI interaction, enforce enterprise policies, and provide explainability for every decision.”