According to this 2026 Usage Policy Update post, the goal is to address “extreme cases where users repeatedly act cruelly toward our models, with no discernible purpose.” The rule doesn’t apply to “common versions of user frustration, pushback, dark creative themes, or model testing and research.” (It’s unclear where the line sits between “frustration” and “cruel behavior.”)
The full relevant text:
Addressing abusive behavior toward our models
We’ve added a prohibition on sustained and needless abusive or cruel behavior toward our models. The policy update is meant to apply only in extreme cases, where users repeatedly act cruelly toward our models, with no discernible purpose. It does not apply to common versions of user frustration, pushback, dark creative themes, or model testing and research.
This addition aligns with a step we’ve already taken, allowing Claude models to end rare conversations with persistently abusive users on Claude.ai and Claude Code. Such abuse is the main focus of this update; Claude’s ability to end these interactions will remain the primary enforcement mechanism.
What happens if Claude is offended by your behavior? The main consequence is a terminated chat. Anthropic has already given its models the ability to end chats with users who persist in abusive behaviors on Claude.ai and Claude Code—this change enshrines that as an explicit prohibition in the company’s terms of use.
The update also includes clarifications on: political content and election interference, surveillance and law enforcement, weapons technology, and high-risk use cases involving health, legal rights, and finances.